1. Data Controller
For the purposes of UK data protection law, we act as the Data Controller of your personal data. This means we determine how and why your personal data is processed.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
- Identity Data: full name, date of birth, nationality
- Contact Data: email address, telephone number, residential address
- Account Data: username, password (encrypted), account status
- Financial Data: payment method details, transaction history, deposits and withdrawals
- Verification Data: identity documents, proof of address, age verification data
- Technical Data: IP address, device identifiers, browser type, operating system
- Usage Data: gameplay activity, betting history, website interactions
- Communication Data: customer support requests, emails, live chat records
We only collect data that is necessary for providing our services, meeting legal obligations, and ensuring a safe gaming environment.
3. Lawful Basis for Processing
Under UK GDPR, we process your personal data based on the following lawful grounds:
- Performance of a contract (to provide our services and manage your account)
- Legal obligation (compliance with gambling, AML, and KYC regulations)
- Legitimate interests (fraud prevention, service improvement, security)
- Consent (marketing communications, where applicable)
4. How We Use Your Personal Data
We use your personal data to:
- Register and administer your user account
- Verify your identity and age
- Process payments, withdrawals, and refunds
- Comply with UK gambling regulations, AML, and KYC requirements
- Prevent fraud, money laundering, and other unlawful activities
- Provide customer support and respond to inquiries
- Monitor responsible gambling measures
- Improve Website functionality, security, and performance
- Send essential service notifications and updates
Marketing communications are only sent where you have provided consent or where permitted by law.
5. Cookies and Similar Technologies
We use cookies and similar tracking technologies to:
- Enable essential website functionality
- Analyse website usage and performance
- Improve user experience
- Remember user preferences
You can manage or disable cookies via your browser settings. Please note that disabling cookies may limit certain features of the Website.
6. Data Sharing and Third Parties
We do not sell your personal data. We may share your data with trusted third parties, including:
- Payment service providers
- Identity verification and KYC providers
- Fraud prevention and AML service providers
- IT, hosting, and security providers
- Regulators and public authorities, including the UK Gambling Commission, where required
- Law enforcement agencies when legally obligated
All third parties are required to process your data securely and in compliance with UK data protection laws.
7. International Data Transfers
Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations, International Data Transfer Agreements (IDTAs), or other lawful mechanisms.
8. Data Security
We apply appropriate technical and organisational measures to protect your personal data, including:
- Data encryption
- Secure servers and firewalls
- Restricted access controls
- Regular security reviews and monitoring
While no system can guarantee absolute security, we take all reasonable steps to safeguard your data.
9. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes outlined in this Privacy Policy
- Comply with legal and regulatory obligations
- Resolve disputes and enforce our terms
Retention periods may be extended where required by UK gambling or financial regulations.
10. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your personal data
- Restrict processing of your data
- Object to processing based on legitimate interests
- Withdraw consent at any time (where applicable)
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
Requests can be made through our customer support channels.
11. Age Restriction and Responsible Gambling
Our services are strictly limited to users aged 18 or over (or the legal gambling age in the UK). We do not knowingly collect data from minors. If we identify such data, it will be deleted without delay.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be published on this page and become effective immediately upon posting.
13. Contact Information
If you have questions regarding this Privacy Policy or how your personal data is handled, please contact our customer support team via the Website.